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Digital & Tech 2025 Flagship

From 350 to over 20,000 government services online

Digitised government services grew from 350 in 2022 to 20,985 — a 5,859% increase that took the bribe out of the counter and put government in the citizen's pocket.

20,985
services on eCitizen

In 2022, 350 government services were available online. Everything else required a physical queue, a physical file and, too often, a physical bribe.

By 2025 that number stood at 20,985 services — an increase of nearly 5,900%. Passports, IDs, business permits, land searches, licences, court filings and county services all moved to a single eCitizen gateway with one payment rail.

Corruption at the service counter depends on discretion and darkness. A digital transaction with a timestamp, an audit trail and a fixed published fee removes both.

Source: Kenya News Agency
Figures are as published at the time of reporting. If you find a number on this page that has since been superseded, tell the secretariat and we will correct it.
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