"Government services are still as corrupt and slow as ever."
Digitised services went from 350 in 2022 to 20,985 — an increase of nearly 5,900%. Passports, IDs, business permits, land searches, licences and court filings are transacted on eCitizen with a published fee, a timestamp and an audit trail.
Counter corruption depends on discretion and darkness. A fixed published fee paid to a government paybill removes both. Corruption in Kenya is far from solved — but the specific bribe that used to be demanded at a service window has been structurally designed out of thousands of transactions.